Senior Business Process Improvement Expert

Customer journey & process design Map end-to-end customer journeys across app, web, and support channels for KSA, covering user, merchant, and rider perspectives. Identify pain points, failure points, and handoff gaps in the delivery cycle (order placement, restaurant prep, rider assignment, dispatch, delivery, post-delivery support). Design the full service journey from AI customer service to man…… 完整岗位描述与官方投递入口,请登录后在岗位详情页查看。