Experience Operation

体验治理指标制定：接单到送达再到售后退赔的全链路，识别环节核心指标，分为跟单和非跟单两类：跟单包含缺货率、订单取消率、搜索超区率，以及非跟单picker作弊，线下服务纠纷等 Experience governance metrics development: Across the full lifecycle from order acceptance to delivery to post-sales returns and compensation, identify core metrics at each stage, categorized into order-tracked and non-order-tracked types. Order-tracked metrics include out-of-stock rate, order cancellation rate,…… 完整岗位描述与官方投递入口,请登录后在岗位详情页查看。